> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eraneos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Common questions and answers about BusinessGPT

## Available Language Models

<AccordionGroup>
  <Accordion title="Which AI models are available in BusinessGPT?">
    BusinessGPT currently supports models from ChatGPT (OpenAI) and Claude (Anthropic). This selection is based on the availability of EU-hosted models with relevant performance characteristics. Depending on your requirements, you can use different models for different tasks. Our portfolio is continuously expanded with new models from existing and additional providers.
  </Accordion>

  <Accordion title="How do the available models differ in their performance?">
    The models differ in capabilities, speed, and cost. GPT-4o offers the most comprehensive capabilities for complex tasks, while models like GPT-4.1 Nano are faster and more cost-effective for simpler queries. Claude models excel in particularly nuanced text processing and longer context windows. Model selection should be made according to the respective task.
  </Accordion>
</AccordionGroup>

## Special Features

<AccordionGroup>
  <Accordion title="What makes BusinessGPT special?">
    BusinessGPT is distinguished by several core features: multi-model support, project-specific knowledge bases through document uploads, cross-team collaboration, and customizable assistants with user-defined instructions. Provider independence gives you full flexibility in model selection. Unlike public chatbots, your data is not used for training purposes and remains protected.
  </Accordion>

  <Accordion title="How does BusinessGPT differ from Microsoft Copilot?">
    Unlike Microsoft Copilot, BusinessGPT is provider-independent and not limited to the Microsoft ecosystem. BusinessGPT also offers advanced features for collaborative knowledge management, flexible model selection, and customized AI assistants and can be used in a variety of use cases.
  </Accordion>
</AccordionGroup>

## Functionality

<AccordionGroup>
  <Accordion title="Can I switch between different AI models?">
    Yes, you can seamlessly switch between different models during a session or project. Model selection is done via a simple dropdown menu in the user interface.
  </Accordion>

  <Accordion title="What file formats can I upload?">
    BusinessGPT supports:

    * Documents: PDF, Word, text files
    * Presentations: PowerPoint
    * Spreadsheets: Excel, CSV
    * Images: JPG, PNG
    * Structured files: JSON, XML
    * Web texts: HTML
  </Accordion>

  <Accordion title="Can BusinessGPT search within documents?">
    Yes, the integrated search function searches the entire text content of uploaded documents using semantic search. Texts and objects in images can also be recognized and searched.
  </Accordion>

  <Accordion title="Can BusinessGPT access internet information?">
    Yes, through the web search feature, BusinessGPT can find current information from the internet and include it in responses. The feature uses a secure API connection to common search engines and can be enabled or disabled as needed.
  </Accordion>

  <Accordion title="How reliable are the source citations?">
    BusinessGPT provides sources with complete URLs so you can verify the information yourself. Source citations are automatically generated and based on the websites actually accessed during research.
  </Accordion>

  <Accordion title="Are there limitations to web research?">
    Web research only accesses publicly available information and is dependent on its availability.
  </Accordion>

  <Accordion title="How can I improve the quality of AI responses?">
    The quality of responses depends significantly on your inputs. Formulate precise questions, provide relevant context, and use the instructions feature for recurring tasks. For complex topics, you can upload relevant documents or reference specific knowledge bases. Using structured queries with clear role and format specifications leads to more consistent results.
  </Accordion>

  <Accordion title="Can I save conversations and continue them later?">
    Yes, all conversations are automatically saved and can be continued at any time. You can mark important chats, rename them, or organize them in knowledge bases. Chat history remains available according to configured retention policies.
  </Accordion>

  <Accordion title="What are slash commands and how do I use them?">
    Slash commands are shortcuts that start with a slash (/) and provide quick access to various functions:

    **With search function:**

    * `/[search term]` - Filters prompts by the specified term

    **Usage:**

    1. Enter the slash command in the chat input field
    2. Select the desired prompt from the displayed list
    3. The selected prompt is automatically added to your chat

    This feature enables efficient access to your prompt libraries directly while typing, without interrupting the conversation flow.
  </Accordion>
</AccordionGroup>

## File Handling and Documents

<AccordionGroup>
  <Accordion title="What file types are supported for upload?">
    BusinessGPT supports a wide range of file formats:

    **Text Documents**

    * PDF (.pdf)
    * Microsoft Word (.doc, .docx)
    * Text files (.txt)
    * Rich Text Format (.rtf)
    * Markdown (.md, .markdown)

    **Spreadsheets**

    * Microsoft Excel (.xls, .xlsx)
    * CSV (.csv)
    * TSV (.tsv)

    **Presentations**

    * Microsoft PowerPoint (.ppt, .pptx)

    **Images**

    * JPEG (.jpg, .jpeg)
    * PNG (.png)
  </Accordion>

  <Accordion title="Is there a file size limit for uploads?">
    Yes, there are file size restrictions to ensure optimal performance:

    * **Single file limit**: 20MB per file
    * **Total upload limit per session**: 100MB
    * **Storage limit**: Depending on your subscription plan

    For large documents that exceed these limits, we recommend:

    1. Splitting the document into smaller sections
    2. Compressing images within documents before uploading
    3. Converting to more efficient formats (e.g., from DOCX to PDF)
    4. Removing unnecessary elements like large images or embedded media
  </Accordion>

  <Accordion title="How do attachments work in BusinessGPT?">
    Attachments in BusinessGPT can be used in two ways:

    **Direct Chat Attachments**

    * Upload files directly in a chat session by clicking the attachment icon or dragging and dropping files
    * Files are processed immediately and available for that specific conversation
    * The AI can analyze the content of these files and reference them in its responses
    * Direct attachments are temporary and mainly intended for the current chat session

    **Permanent Attachments in Knowledge Bases**

    * Files uploaded to knowledge bases are stored permanently (until deletion)
    * They can be accessed across multiple chat sessions
    * Multiple users can access these files if they have permission for the knowledge base
    * Knowledge base attachments are ideal for frequently referenced documents or collaborative work

    All attachments are processed with OCR (Optical Character Recognition) for images and appropriate parsers for other file types to extract text content that the AI can work with.
  </Accordion>

  <Accordion title="What is the difference between knowledge folders and direct attachments?">
    **Knowledge Folders (Knowledge Bases)**

    * Permanent storage solution for documents
    * Structured organization with folders and subfolders
    * Searchable across entire content
    * Shareable with team members
    * Ideal for building a knowledge base over time
    * Content is indexed for semantic search
    * Can be referenced across multiple conversations
    * Permissions can be managed at folder level

    **Direct Attachments**

    * Temporary use for immediate needs
    * Bound to a specific conversation
    * Not automatically shared with others
    * Ideal for one-time document analysis
    * No folder structure or organization
    * Not automatically saved for future reference
    * Easier to use for quick tasks

    **When to use what:**

    * Use knowledge folders (knowledge bases) for documents you want to reference repeatedly or share with colleagues
    * Use direct attachments for quick, one-time document analyses or when privacy is a concern

    You can always move a direct attachment to a knowledge base later if you decide it should be kept.
  </Accordion>
</AccordionGroup>

## User Experience

<AccordionGroup>
  <Accordion title="Do I need technical expertise?">
    No, BusinessGPT is designed intuitively and easy to use for both beginners and experienced users. Core features can be used without technical knowledge.
  </Accordion>

  <Accordion title="Is there a learning curve for new users?">
    Most users can use BusinessGPT productively right away.
  </Accordion>

  <Accordion title="Does BusinessGPT work on mobile devices?">
    Yes, the application is optimized as a responsive web application for desktop, laptop, and mobile devices.
  </Accordion>

  <Accordion title="How many knowledge bases, assistants, and prompts can I create?">
    There is no technical limit on the number of knowledge bases, assistants, and prompts. Any restrictions depend on your individual license agreement. The system architecture is designed to efficiently manage numerous knowledge bases, assistants, and prompts.
  </Accordion>
</AccordionGroup>

## Collaboration and Teamwork

<AccordionGroup>
  <Accordion title="How can I collaborate with colleagues?">
    BusinessGPT offers various collaboration features: You can share knowledge bases with team members or share results directly from within the application.
  </Accordion>

  <Accordion title="Can multiple users work on a knowledge base simultaneously?">
    Yes, BusinessGPT supports simultaneous work by multiple users on a knowledge base. The role concept allows different permission levels to be assigned: Owners have full administrative rights, while other users receive different access and editing rights depending on their assigned role. This allows teams to work together efficiently while maintaining control over sensitive content.
  </Accordion>

  <Accordion title="Can I connect BusinessGPT with other software?">
    By default, no direct integration with third-party software is available. However, individual integration solutions can be developed upon request.
  </Accordion>
</AccordionGroup>

## Data Security

<AccordionGroup>
  <Accordion title="Are my uploaded documents secure?">
    Yes, all uploaded documents are stored in compliance with strict security standards and are only accessible to authorized team members. Data is encrypted and stored in ISO-27001-certified infrastructure.
  </Accordion>

  <Accordion title="Where is the data stored?">
    All data is stored exclusively in European data centers that meet the highest security standards and undergo regular audits. Exact locations can be provided upon request.
  </Accordion>

  <Accordion title="Who can access my data?">
    Besides yourself, only users you explicitly invite to a knowledge base have access to the data contained therein.
  </Accordion>

  <Accordion title="Can I access documents in other knowledge bases?">
    Yes, if you have been invited to a knowledge base, you have access to all documents and data contained within it.
  </Accordion>

  <Accordion title="Can I completely remove documents?">
    Yes, you can delete documents from knowledge bases. After deletion, they are removed from the database and are no longer accessible. Deletion occurs according to configured data retention policies.
  </Accordion>

  <Accordion title="Is my data encrypted?">
    Yes, all data is encrypted both during transmission (TLS 1.3) and during storage (AES-256) to ensure maximum security.
  </Accordion>
</AccordionGroup>

## Common Issues

<AccordionGroup>
  <Accordion title="Unclear or irrelevant answers">
    **Solution**: Formulate your query more precisely. If BusinessGPT repeatedly doesn't deliver the desired results, look at the prompt examples.

    **Tip**: Use model selection. For complex topics, switching between ChatGPT and Claude can deliver better results.
  </Accordion>

  <Accordion title="Response is too long or too short">
    **Solution**: Ask BusinessGPT to adjust the output length. (e.g., "Make the response shorter." or "Explain this in more detail.")

    **Tip**: Save preferred output formats as part of your instructions.
  </Accordion>

  <Accordion title="Inaccurate information">
    **Solution**: Verify critical information with external trusted sources or request source citations.

    **Tip**: Use the integrated web search for fact-checking and current information. Make your query more specific to get more precise answers. Additionally, you can access internal knowledge and include it in the chat or via knowledge bases.
  </Accordion>

  <Accordion title="Problems with uploaded documents">
    **Solution**: Make sure the document is in a supported format and doesn't exceed the maximum file size of 20MB.

    **Tip**: Split large documents into smaller, thematically related sections.
  </Accordion>

  <Accordion title="Model 'hallucinates' facts">
    **Tip**: Link your queries with uploaded documents as a knowledge base.

    **Tip**: Add a part to your instructions such as: "Only answer if you are certain, or indicate if no reliable information is available on this topic."
  </Accordion>
</AccordionGroup>

## Chat Management

<AccordionGroup>
  <Accordion title="How can I delete or rename chats?">
    **Rename chat:**

    1. Click the menu icon (three dots) next to the chat name
    2. Select "Rename" from the dropdown menu
    3. Enter the new name and confirm with Enter

    **Delete chat:**

    1. Click the menu icon (three dots) next to the chat name
    2. Select "Delete" from the dropdown menu
    3. Confirm the deletion in the confirmation dialog

    **Note**: Deleted chats cannot be recovered.
  </Accordion>

  <Accordion title="How does the search function work?">
    BusinessGPT offers a powerful search function to quickly find relevant content:

    **Global Search:**

    * Use `Ctrl/Cmd + K` to open quick search
    * Search for chats, documents, knowledge bases, and assistants
    * Search uses semantic algorithms for precise results

    **Chat Search:**

    * Search within a chat for specific messages or topics
    * Use keywords or phrases to find relevant conversation parts

    **Document Search:**

    * Search the content of uploaded documents
    * Find specific information in your knowledge base
    * Text in images is also recognized and made searchable
  </Accordion>
</AccordionGroup>

## User Interface

<AccordionGroup>
  <Accordion title="How do I enable Dark Mode?">
    BusinessGPT offers a Dark Mode for more comfortable use in low light:

    **Activation:**

    1. Click on your profile picture or user settings
    2. Select "Appearance" or "Theme" from the menu
    3. Choose between "Light", "Dark", or "System" (follows system settings)

    **Keyboard shortcut:**

    * `Cmd + Shift + D` (Mac) or `Ctrl + Shift + D` (Windows/Linux)

    Dark Mode is automatically saved and restored on your next visit.
  </Accordion>
</AccordionGroup>